Terms & Conditions

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By accessing or using our website, products, and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products. These Terms and Conditions apply to all visitors, customers, and users of our website.

 

 

 

About New Moon

 

New Moon provides educational resources, menstrual care kits, and wellbeing products designed to support learning, confidence, and self-care. Our content and resources are for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

 

 

 

Use of This Website

 

By using our website, you agree to:

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• Use it only for lawful purposes

• Not engage in any activity that may harm, disrupt, or interfere with the website

• Not attempt to gain unauthorised access to our systems or data

• Provide accurate information when submitting forms or placing orders

 

We reserve the right to refuse service or cancel orders if we suspect misuse or violation of these terms.

 

 

 

Product Information

 

We make every effort to ensure all product descriptions, images, and details are accurate and up to date. However, minor variations in colour, packaging, or design may occur due to supplier updates or screen differences. All prices are listed in Australian Dollars (AUD) and are subject to change without notice.

 

 

 

Orders and Payments

 

When you place an order through our website, you agree that:

• You are legally capable of entering into a binding contract

• All information you provide is true and correct

• You authorise us to charge your payment method for the total amount of your order

 

Payments are processed securely through trusted third-party providers. We do not store or have access to your full credit card details.

 

 

 

Shipping

 

Please refer to our [Shipping Policy] for details about delivery times, costs, and procedures. Once your order is shipped, we are not responsible for delays caused by postal or courier services.

 

 

 

Returns, Refunds & Exchanges

 

We take pride in the quality of our products. If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos (if applicable). Due to the personal and hygienic nature of our products (such as period underwear and care kits), we cannot accept returns or exchanges for change of mind once the packaging has been opened. Refunds or replacements will be issued at our discretion in line with the Australian Consumer Law (ACL).

 

 

 

Intellectual Property

 

All content on this website including text, graphics, logos, illustrations, and images is the property of New Moon or its content creators. You may not reproduce, distribute, modify, or use any part of our materials without prior written consent. Our educational resources may be shared for personal or educational use only, provided New Moon is credited appropriately.

 

 

 

Health Disclaimer

 

Information on this website and within our products is provided for general educational and wellbeing purposes only. It is not medical advice. Always seek the guidance of a qualified health professional if you have specific concerns about your menstrual health, mental health, or wellbeing. New Moon is not responsible for any reliance placed on this information or for any adverse outcomes resulting from its use.

 

 

 

Limitation of Liability

 

To the maximum extent permitted by law, New Moon and its representatives are not liable for any loss, damage, or injury (including indirect or consequential loss) arising from:

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• Your use or inability to use the website or products

• Reliance on information or content provided by New Moon

• Delays or issues beyond our control (including shipping and third-party services)

 

 

 

Privacy

 

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

 

 

 

External Links

 

Our website may include links to third-party websites for additional information or convenience. We are not responsible for the content, accuracy, or privacy practices of those external sites.

 

 

 

Changes to These Terms

 

We may update these Terms and Conditions from time to time. The most recent version will always be available on our website, with the effective date noted above. By continuing to use our website or services, you accept any revised terms.

 

 

 

Contact Us

 

If you have any questions about these Terms and Conditions, please contact us.