Privacy Policy

New Moon (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our services, or contact us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We collect personal information that is reasonably necessary for us to provide our services and respond to enquiries. This may include:

Your name and contact details (such as email or phone number)
Demographic information (such as age range, gender identity, or location, if voluntarily provided)
Information submitted through forms, surveys, or event registrations
Feedback or communication you send to us
Website usage data (such as cookies, browser type, and pages visited)

We only collect sensitive information (such as health, gender, or sexuality details) with your explicit consent and when it’s relevant to the support or education we provide.

How We Collect Information

We collect information through:

Online forms, bookings, or resource downloads
Email or social media contact
Event or workshop registrations
Website analytics tools (e.g. Google Analytics or Meta Pixel)

You can choose not to provide certain information, but this may limit your access to some services or resources.

How We Use Your Information

We use your personal information to:

Provide education, support, or resources
Respond to enquiries or feedback
Manage event registrations and participation
Improve our services and website experience
Send relevant updates, newsletters, or information (if you’ve opted in)

We will never sell or rent your personal information to third parties.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information is stored securely on password-protected systems. Only authorised staff or contractors who need the information to perform their work have access to it.

Sharing Your Information

We may share limited information with trusted third parties that help us operate our business, such as:

Website or IT service providers
Email or booking platforms (e.g. Meta, Mailchimp, or Humanitix)
Partner organisations for events or collaborations (with your consent)

All third-party providers are required to protect your privacy in line with this policy and Australian privacy laws.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand visitor behaviour and improve our content. Cookies don’t identify you personally but help us enhance your online experience. You can disable cookies in your browser settings, though some parts of the website may not function properly.

Accessing or Correcting Your Information

You have the right to access or correct your personal information held by New Moon.

Contact and Complaints

If you have any questions, feedback, or concerns about this Privacy Policy or how we handle your information, please contact us.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.